Why FreshBooks Consistently Ranks Among the Top Choices for Consultants, Agencies, Freelancers, and Service Professionals
Service-based businesses juggle client relationships, project deadlines, and cash flow, all at once. While dozens of accounting tools compete for your attention, FreshBooks was specifically built for businesses that sell time, expertise, or creativity. Here’s why it’s a top performer in this space.
1. Exceptionally Easy User Interface
FreshBooks stands out for a sleek, intuitive interface designed for non-accountants and busy owners, whereas QuickBooks can feel complex and Xero, though clean, packs advanced features deeper into menus. In FreshBooks, you’ll find plain English, logical navigation, and a dashboard focused on what matters: overdue invoices, invoice status, and recent payments.
The relief? Most users get started without outside help.
2. Purpose-Built Time Tracking
Time tracking is not an add-on: it’s core in FreshBooks, with one-touch timers across all devices, even offline. Clients can view beautiful timesheets with full transparency, helping prevent billing disputes and win trust. QuickBooks and Xero offer time tracking, but it’s not as central or user-friendly for freelancers and agencies.
3. Project Profitability at a Glance
FreshBooks gives project-level insights, budget, margin, estimated vs. actual costs. All of this is designed for professional services. This lets users pivot mid-project to keep profits healthy. Most accounting platforms track income and expenses overall, but only some make project-based profitability this clear out-of-the-box.
4. Automated Payment Reminders from Humans
Getting paid is faster with branded, customizable email reminders. Not only can you send reminders, you can set a schedule of three reminder over a time frame of your choosing. On average, FreshBooks users get paid significantly faster than those using manual invoices or generic systems, due to these client-friendly prompts.
5. Robust, Collaborative Client Account Feature
Clients can view, save, and pay invoices, comment on documents, and participate in project discussions. While clients do not have to create a FreshBooks account, there are wonderful collaborative features if they do create their own account, which takes just seconds to establish. This transparency helps set FreshBooks apart from most platforms, where client interaction is usually limited to simple invoice viewing and payment.
6. Proposals and Estimates Designed to Convert
FreshBooks proposals and estimates feature e-signatures, tracked client views, itemized feedback, and partial approval, features proven to improve deal closing rates for service businesses.
7. Fast, Mobile Expense Tracking
The mobile app allows snap-and-save receipt capture, categorization by project, and mileage/GPS tracking. Expenses can be marked as billable and attached to client invoices with images included, eliminating lost revenue from forgotten outlays.
8. True Retainer Management
FreshBooks tracks retainers and credits, automatically applies balances to new work, and shows clients their real-time balance, making retainer arrangements clear and simple. This is not as smoothly managed in many generalist accounting packages.
9. Owner-Focused Reporting
FreshBooks reports are simple, visual, and focused on actionable insights: trends, client profitability, time analysis, not just raw numbers.
10. Team Collaboration That Grows with You
With role-based permissions, contractors or account managers can access just what they need (e.g., track time, send invoices). Integrations with Slack, Asana, and core business tools simplify scaling, from solo work to small teams.
Bonus: Dedicated Support for Service Businesses
FreshBooks support reps understand project billing and retainers, emphasizing clear, knowledgeable help by phone, chat, or email. Users consistently praise this hands-on, service-business expertise.
Owner Quotes
“FreshBooks just fits the way our marketing agency actually works, real-time client discussions, clear invoicing, and effortless payments.”
“Setup took less than a day, and now we spend more time serving clients, less time on admin.”
Summary: Still Best-in-Class for Service Pros in 2025!
FreshBooks is ideal for freelancers, consultants, agencies, and other service providers who value ease of use, mobile time tracking, transparent client collaboration, and lightweight but practical reporting.
Need help setting up FreshBooks to maximize your service business efficiency? As a certified FreshBooks Collaborative Advisor, I help service businesses optimize their financial workflows and get the most out of their accounting software. Reach out to discuss your specific needs.








